FAQs

FAQs

About Us

Where is Outdoor Essentials located?

We are headquartered in Grand Rapids, Michigan with several operating manufacturing plants across the US! We do not sell directly to consumers but through various outlets and retailers.
What is Outdoor Essentials?

Outdoor Essentials is a high-quality retail brand that offers lawn and garden products for homeowners to create beautiful and functional outdoor living spaces. Our line-up includes a variety of wood and vinyl products with natural cedar and color options (may vary per product). For more information, please visit our Contact Us page.

Warranty & Instructions

I don't understand my installation instructions.

If you're having trouble with your written installation instructions, check out the product's corresponding instructional video, located on the individual product page and on our general videos page.
Where do I find the warranty for my specific product?

If a product has a warranty, it is located on its product page and on our general warranty page. If you are unable to find a product page or have questions about a warranty, please contact us for help.

Products

Are artificial landscape rocks weather resistant?

Our rocks are coated with long-lasting UV-protected finish for superior fade resistance. Additionally, each rock features a curvilinear shape to protect against high winds.
Should I apply paint or stain to my wood product?

To prolong the life of your wood fence, planter, or trellis, we recommend applying a protective finish. While paint is often used, the longevity of it is not long before you experience cracking, chipping, and peeling. We highly recommend staining your wood product because it penetrates deep into the wood, unlike paint that remains on the surface.
Do the raised garden bed kits include bottoms?

No. Our raised garden bed kits offer the sides only, so roots can extend further into the native soil. If a bottom lining is desired, there are many options depending on your space, including landscape fabric, loose gravel, sticks, or plywood.
What is the difference between the Pro Series and the Picketlock Series vinyl fence collections?

The PicketLock™ Series utilizes technology that securely locks pickets into place between the rails without glue or fasteners and fence rails attach to posts with the use of brackets. The Pro Series fences does not require external hardware (brackets) because the rails lock into routed posts to create clean lines.
Why are prices different on retailer sites?

We sell product through various outlets and retailers. While we suggest a sell price, the actual price may vary per retailer according to physical store location, seasonal sales, etc.